Nintendo’s responds to unofficial docks and defects

Nintendo’s responds to unofficial docks and defects

Since the 5.0.0 software update several Nintendo Switch systems have become defective / broken. This would be caused by using unofficial docks. Nintendo now gives a response.

Shortly after the release of the 5.0.0 update several people complained. Nintendo Switch systems would have become totally unusable after this update. After all these complaints were investigated, it quickly became clear what the common factor was. All these systems were used in combination with unofficial docks.

The use of these docks was not recommended by several parties, including us.

Nintendo’s response

Nintendo (recommends) that Nintendo Switch owners only buy officially licensed Nintendo Switch products . . . Unlicensed products and accessories do not undergo Nintendo’s testing and evaluation process.

They might not work at all with our game systems, and they could have compatibility problems with certain games, the Nintendo Switch system itself, and other licensed accessories and peripherals.

Although Nintendo does not admit that systems can fail, they indicate that you have to pay attention with unofficial accessories. The accessories have not been checked and tested by Nintendo. They therefore offer no warranty on these accessories.

Nyko’s response

Accessory maker Nyko also came up with a response to the problems. They brought out the following statement:

(Nyko is) aware of the issue some Portable Docking Kit owners are facing after updating the firmware on their Nintendo Switch to version 5.0.

Though further testing is still required to determine the exact root cause of the problem, we believe it is related to the way the Nintendo Switch handles AV output for an external TV/monitor while the console is docked on the Portable Docking Kit.

Nyko is familiar with the problem and is working on a solution. Until more is known about this problem, they are also advisin not to use third-party docks.

Have you encountered problems with an unofficial dock?

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